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條款及細則
  • 設備銷售及安裝
  • 設備租賃
  1. 簡介

    以下條款及細則適用於 Contex Digital(「CONTEX」)所提供的設備銷售及安裝服務。

  2. 運送及安裝
    1. 標準服務時間
      星期一至星期五:上午九時至下午六時;
      星期六:上午九時至下午一時(不包括星期日及公眾假期)。
      於標準服務時間以外進行之運送及/或安裝服務,將收取額外附加費。
    2. 送貨地點如屬東涌、馬灣、愉景灣、淺水灣、石澳、赤柱、大潭、西貢及離島等偏遠地區,將需收取偏遠地區附加費。
    3. 除非另有書面協議,倘若設備須經樓梯搬運,將收取樓梯附加費。
    4. CONTEX 將於送貨前提供有關安裝地點的規格要求,並有權因應實際需要不時作出修改。客戶須按照所述規格,自費預備及維持安裝地點至安裝當日及其後整段 CONTEX 就該設備提供保養或維修服務的期間。
    5. CONTEX 將負責運送及安裝設備,並確保其可供客戶使用。如 CONTEX 認為部分安裝已可滿足客戶部分營運需要,則可選擇只運送及/或安裝部分設備。
    6. CONTEX 將根據訂購單及/或發票內所列明的內容進行布線工程,惟須取得所有所需批准,包括但不限於大廈管理處或業主之批准。客戶有責任協助 CONTEX 取得相關批核。所有布線工程均會按照行業一般標準進行。
    7. CONTEX 所提供之任何運送或安裝日期,僅供參考之用,並不構成任何承諾。
    8. 除非另有說明,安全施工高度上限為兩米以下。
    9. 安裝費用可因現場實際情況而有所變動。CONTEX 保留於安裝工程開始前,經客戶同意後調整相關費用之權利。
    10. 客戶應確保以下各項條件已妥善預備: (a) 提供足夠之電源插座及局域網(LAN)或 WiFi 網絡連接; (b) 地板、牆壁及/或天花板之結構足以承托設備重量; (c) 通道及/或升降機可容納設備及產品之運送。
  3. 收費及付款條款
    1. 除非訂購單及/或發票另有說明,客戶須於 CONTEX 發出發票之日起三(3)日內,向 CONTEX 繳付相關費用。付款須以港幣支付,除非雙方另有書面協議。
    2. 如根據本條款第 2.2 條進行部分設備交付,CONTEX 有權於客戶收妥該部分交付之日起三(3)日內,收取相應之部分付款,具體金額由 CONTEX 全權酌情決定。
    3. 客戶根據本協議應繳付之所有費用及其他金額,概不包括任何適用之稅項、代扣代繳款項、附加費、關稅或任何由具管轄權之政府機關就設備供應所徵收或施加的類似收費(統稱「稅項」)。所有稅項均由客戶全數負責及支付,並不得自應付金額中扣除。
    4. 本報價獲客戶接納後,CONTEX 將向客戶發出正式發票。
    5. 如客戶於確認本報價後取消訂單或作出任何更改,CONTEX 將收取總金額之百分之九十(90%)作為費用。
    6. 所有付款須依據訂購單及/或發票中所列明之付款條款履行。
  4. 所有權與風險
    1. 在客戶全數繳清所有應付費用及適用稅項之前,有關設備之所有權將由 CONTEX 保留。
    2. 自設備或其任何部分送達安裝地點起,其風險即由客戶承擔。客戶須就任何因其使用或持有該設備而引致的損失或損害,向 CONTEX 作出全數賠償。
    3. 即使本協議另有條文規定,倘若客戶未有按時繳付相關費用,或未有遵守本協議的條款,CONTEX 有權進入安裝該設備的地點或存放該設備的任何處所,無論是否事先發出通知,移除及/或取回該設備,並可採取其認為有需要的其他行動以保障其權益。本條款所載補救措施為累積性,並不排除 CONTEX 根據本協議、法律或其他方式可享有的任何其他權利或補救方法。本條款亦適用於以任何方式取得該設備之客戶繼承人及受讓人。
  5. 保養保證
    1. 除非訂購單及/或發票另有說明或設備製造商另有提供保養條款,CONTEX 保證其所銷售及安裝之設備,以及於安裝過程中所進行之任何布線工程,在正常使用情況下不會出現物料及/或工藝上的缺陷。根據此項保證,CONTEX 的唯一責任為免費維修或(由 CONTEX 酌情決定)更換於原始安裝日期起三十(30)日內被客戶即時通報並經 CONTEX 查證確屬物料或工藝缺陷的設備或其零部件。
      此項保養不適用於因誤用、疏忽、意外損壞、或經非 CONTEX 人員改裝或維修之項目,亦不適用於因客戶未能按照 CONTEX 提供之安裝地點規格妥善準備及維持安裝環境而導致的缺陷。此保養範圍內的所有維修及更換服務,僅於 CONTEX 之正常辦公時間內進行,即星期一至星期五上午九時至下午六時,及星期六上午九時至下午一時(不包括星期日及公眾假期)。
    2. 除「所有權保證」外,第 5.1 條所述之保養為唯一且排他性的保證,並取代一切其他明示或暗示、口頭或書面、法定或其他形式依法律推定所產生的保證,包括但不限於對特定用途適用性或適銷性之任何默示保證。因此,除第 5.1 條所載之責任外,CONTEX 對於任何與設備或於本協議下所銷售及/或提供之布線或其他物料之銷售、安裝、維修或使用有關或因此而產生之事項,概不承擔任何其他義務或責任。
    3. 除非另有說明,安全施工高度為兩米以下。
  6. 責任的排除與限制
    1. 在法律允許的最大範圍內,CONTEX 所承擔的責任(無論因違約或因 CONTEX、其僱員、代理人、承辦商或供應商之疏忽所引致)將由 CONTEX 全權酌情決定,限於以下其中一項:(a) 再次提供或更換相關設備及/或布線工程(視乎情況而定);或 (b) 向客戶退還 CONTEX 已就該設備及/或布線工程所收取的款項(視乎情況而定)。
    2. 在任何情況下,CONTEX、其僱員、代理人、承辦商或供應商,概不就任何特殊、間接或後果性損失或損害,或任何利潤損失、業務損失、收入損失、商譽損失、使用或數據損毀、預期節省損失等承擔責任,無論有關損失或損害是否為雙方可預見。
    3. 儘管本協議有其他條款,客戶須就以下事項向 CONTEX、其僱員及代理人作出彌償、防衛並保障其免受任何索償、法律責任、損失、損害、費用及開支之損害:(a) 任何人士涉及詐騙、不合法行為或未經授權使用該設備;(b) 任何第三方因客戶使用該設備而向 CONTEX 提出之索償或法律程序;(c) 客戶違反本協議的任何條文,包括因客戶作出(不論是否疏忽)之行為或疏忽;(d) CONTEX 根據本協議前往客戶處所所產生的任何相關事宜。
    4. 除本協議明確列明者外,任何形式的保證、陳述或協議(不論為口頭或書面、明示或暗示,亦不論是依據法律、法例或其他方式而產生)概予以明確排除。在法律允許範圍內,本條款內的每一項限制或排除,應視為獨立條文,即使任何部分於特定情況下被裁定不適用,其他條款仍然有效。
    5. 倘因不可抗力事件導致違約或延誤履約,CONTEX 對客戶或任何透過客戶提出索償之人士概不負責。
  7. 支援服務範圍
    1. 支援服務計劃可按單次、數次或無限次「支援事件」形式提供。「支援事件」是指可追溯至單一原因之具體獨立問題。CONTEX 將以合理努力協助處理支援事件,但不保證所有支援事件均可獲得解決。CONTEX 將全權酌情決定何者構成支援事件,並在法律允許範圍內決定該事件是否已解決。一般而言,當客戶收到以下其中一項時,該支援事件將被視為已解決: (a) 解決問題的資訊; (b) 取得解決方案的指引; (c) 通知問題源於已知但尚未解決之問題,或與受支援產品之不相容性; (d) 提示升級至新版受支援產品後可解決問題;或 (e) 通知該問題屬於硬件設備問題。若支援服務計劃設有限定支援次數,客戶每次提出新支援事件將從剩餘可用次數中扣除一次。
    2. CONTEX 將以合理努力於適用服務計劃所載之「回應時間」內作出支援回應,但不保證可於指定時間內提供回應。所有回應時間須受限於適用服務計劃支援頁上所載之營運時間。
    3. 除非另有說明,客戶須確保所有受支援產品均已安裝最新作業系統版本及軟件更新。
    4. 客戶確認支援服務並非設計或適用於高風險用途或環境,包括但不限於核設施運作、飛機導航或通訊系統、緊急應變系統、航空交通控制、生命維持系統、武器系統或其他任何因支援服務未能達致預期效果而可能導致死亡、人身傷害或重大財產或環境損害之情境。
    5. 若客戶為個人,支援服務將提供予該人士;否則,則僅提供予於註冊時由客戶指定,並受服務計劃條款規限之一位或多位「技術聯絡人」。技術聯絡人為客戶與 CONTEX 就該服務計劃下技術支援之唯一聯絡人。客戶理解,技術聯絡人或須向 CONTEX 提供與支援服務相關的客戶資料;若客戶並非個人,則應確保其技術聯絡人具有合法依據提供該等資料。若非個人客戶欲更改技術聯絡人,須最少提前五(5)個工作日以書面通知 CONTEX。
  8. 用戶須知
    1. 如 CONTEX 認為客戶在參與培訓期間表現出不當行為,包括暴力、辱罵或擾亂秩序,CONTEX 保留拒絕、限制或取消其培訓資格的權利。於該等情況下,CONTEX 概不退還任何費用,亦不支付任何取消費。
    2. 所有 CONTEX 認可課程教材(包括相關文件、數據、技術資訊及專業知識)的版權及其他知識產權,均由教材擁有人保留。所有此類資料須視為機密,未經 CONTEX 明確書面同意,不得向任何第三方披露或複製。
    3. CONTEX 保證其培訓人員具備適當資格及相關經驗進行課程教授。除非另有明確聲明,並在法律允許的範圍內,所有培訓內容(包括任何文件、刊物、軟件程式、程式碼或其他由 CONTEX 或其供應商提供之資訊)均以「現況」基礎提供,CONTEX 並不就其品質、可靠性、及時性、實用性、完整性或準確性作出任何明示、暗示、法定或其他形式之保證。CONTEX 及其供應商明確否認一切默示保證,包括但不限於狀況良好、適銷性及對特定用途之適用性。CONTEX 所提供之任何口頭或書面資訊,除非於本條款中明確列明,均不構成任何形式之保證。
  9. 意見回饋

    儘管本條款與細則另有規定,倘若客戶或技術聯絡人向 CONTEX 提供任何有關支援服務、服務計劃、受支援產品或 CONTEX 機密資料的建議、意見或建構性意見(下稱「回饋意見」),CONTEX 可自由將該等回饋意見整合至其產品、技術或服務中,而無須就該等使用向客戶或技術聯絡人支付任何權利金,亦毋須承擔任何其他義務或受任何限制所規限。本條款與細則並不構成授權使用,亦不應被詮釋為放棄 CONTEX 就其專利權、版權、商標或其他知識產權或專有權利所享有之任何權利。

  10. 軟件供應之責任限制
    1. CONTEX 毋須亦無義務對透過其服務、小工具或軟件張貼或聚合的任何內容進行審查、篩選、編輯、監察或移除。惟 CONTEX 保留絕對酌情權,隨時於不作事先通知客戶或任何受影響方的情況下,刪除、篩選或編輯任何內容。
    2. 對於任何由使用者張貼、儲存、上載或傳送予 CONTEX 的內容,CONTEX 概不負責,亦不就因此而可能引致的任何損失或損害承擔任何法律責任,包括但不限於誹謗、中傷、虛假陳述、淫穢或不雅用語等。
    3. CONTEX 對於任何因使用本程式所引起的索償、訴訟、仲裁申請或法律行動(不論基於侵權、合約、衡平法或其他法律依據),概不承擔任何責任。
    4. 客戶使用或互動本服務的權利屬特權而非法定權利。CONTEX 有權全權酌情採取任何其認為適當之行動(無須事前通知),以防止違規、執行本協議條文或糾正任何涉嫌違反本協議或適用法律之行為。
    5. 除非另有明確說明,保養服務不涵蓋任何軟件部分。
  11. 一般條款
    1. 本協議構成 CONTEX 與客戶就設備銷售及安裝事宜所達成的完整協議,除本協議所載條款外,雙方並無任何其他承諾、條件、條款或責任,不論為口頭或書面,明示或暗示,概不構成本協議之一部分。
    2. 本協議內每一條款均屬獨立及可分割條文。如任何條款被裁定為非法、無效或無法執行,其餘條款仍然完全有效,不受影響。
    3. 本協議受香港特別行政區現行法律所管轄,並須依據該法律詮釋。雙方同意接受香港法院之專屬司法管轄權,以解決因本協議而產生的任何爭議。
    4. CONTEX 向客戶發出之任何聲明、通知或通訊,倘以郵寄或傳真方式寄往客戶早前通知 CONTEX 的地址,即視為已妥為送達,並在正常投遞或傳送過程中應已送達之日期當日生效。
    5. 客戶不得將其於本協議下的任何或全部權利與義務轉讓或轉移予任何第三方,亦不得對 CONTEX 擁有所有權之設備設立任何押記、產權負擔或其他擔保權益。惟 CONTEX 有權隨時將其於本協議下的全部或部分權利與義務轉讓或轉移予任何人士,無須取得客戶同意。
    6. CONTEX 對客戶於執行本協議任何條款時之延遲、忽略、寬容或不行使,不應視為 CONTEX 放棄該項權利,亦不影響 CONTEX 在本協議下的任何其他權利。
中、英文兩個版本有任何抵觸或不相符之處,應以英文版本為準。


  1. INTRODUCTION

    The following terms and conditions apply to the sale and installation of Equipment by Contex Digital (“CONTEX”).

  2. DELIVERY AND INSTALLATION
    1. Standard service time
      Monday to Friday: 09:00 - 18:00.
      Saturday: 09:00 - 13:00. excluding Sundays and Holidays.
      An out-of-hours surcharge will apply to delivery and/or installation outside of standard service hours.
    2. Remote area surcharge applies to Tung Chung, Ma Wan, Discovery Bay, Repulse Bay, Shek O, Stanley, Tai Tam, Sai Kung and outer islands.
    3. Unless otherwise agreed, a staircase surcharge shall apply if products and equipment must be delivered via staircases.
    4. CONTEX shall provide the Customer with relevant specifications for the installation site before the delivery date. CONTEX may change these site specifications from time to time as required. The Customer will prepare and maintain the site at its own expense by the said specifications before the installation date and thereafter for as long as CONTEX is responsible for the operation of the equipment, either through warranty or maintenance services.
    5. CONTEX shall deliver and install the Equipment and make it ready for use by the Customer. CONTEX may deliver and/or install only part of the Equipment if CONTEX determines that part of the operational requirements of the Customer can be met by partial installation.
    6. CONTEX will carry out the cabling work specified in the Purchase Order and/or Invoice subject to any necessary approvals, including the approval of the building management or the building owner. The Customer will provide CONTEX with the necessary support to obtain the necessary approval for the cabling work. All cabling work will be carried out by generally accepted industry standards.
    7. Any delivery or installation dates which CONTEX may furnish are for reference only and shall not be construed as a commitment.
    8. Unless otherwise specified, the safe working height is less than 2m.
    9. The installation costs may increase according to the actual site environment. CONTEX reserves the right to increase the installation costs with the agreement of the customer before the start of the installation.
    10. Customer's responsibility. The customer(s) shall ensure that (a) adequate electrical outlets, and Internet connection either by LAN or WiFi are provided by the customer(s); (b) the structure of the floor or/and wall or/and ceiling is capable of loading the equipment; (c) the aisle or/and escalator can accommodate the delivery of products and equipment;
  3. CHARGES AND PAYMENT TERMS
    1. Unless otherwise stated in the Purchase Order and/or Invoice, the Customer shall pay the charges to CONTEX within 3 days of the date of the Invoice from CONTEX. Payment shall be made in Hong Kong Dollars unless otherwise agreed in writing.
    2. In the event of a partial delivery of the Equipment in accordance with Clause 2.2 of these Terms and Conditions, CONTEX shall be entitled to a partial payment within 3 days after receipt of the partial delivery by the Customer, the amount of which shall be at the discretion of CONTEX.
    3. All Fees and any other amounts payable by the Customer under the Agreement shall be exclusive of any applicable taxes, withholdings of any kind, surcharges, duties, or other similar charges levied or imposed by any competent governmental authority on or in connection with the provision of the Equipment ("Taxes"). The Customer shall pay and be solely responsible for all Taxes. The Customer shall not deduct any Taxes from the Charges.
    4. An Invoice will be issued to the Customer upon acceptance of this quotation.
    5. 90% of the total amount will be charged if the Customer cancel the order or make any changes after this quotation has been confirmed.
    6. Payment shall be made in accordance with the payment terms agreed in the Purchase Order and/or Invoice.
  4. TITLE AND RISK
    1. Title to the Equipment shall remain with CONTEX until full payment of all charges and applicable taxes.
    2. The Equipment shall be at the Customer's risk from the time it or a part thereof is delivered to the installation site. The Customer shall indemnify CONTEX against any loss or damage to the Equipment or any damage or loss arising from the use or possession of the Equipment by the Customer.
    3. Notwithstanding any other provision of the Agreement, CONTEX shall have the right to enter the site where the Equipment is installed or any premises where the Equipment is stored in order to remove and/or repossess the Equipment with or without notice and to take such other action as it deems necessary to protect its interest if the Customer fails to pay the Charges when due or fails to comply with the Agreement, it is understood that the remedies contained in this clause are cumulative and in addition to all other rights and remedies of CONTEX under the Agreement, by law or otherwise. This clause shall apply to the Customer's successors and assigns who may come into possession of the Equipment in any way.
  5. WARRANTIES
    1. Unless otherwise stated in the Purchase Order and/or Invoice or provided by the manufacturer of the equipment, CONTEX warrants that the equipment sold and installed, as well as any cabling work carried out during the installation shall be free from defects in material and/or workmanship under normal use. CONTEX's sole obligation under this warranty shall be to repair or, at CONTEX's option, to replace, free of charge, such items or parts thereof which, within 30 days from the date of original installation, are promptly reported by the Customer to CONTEX as being defective in material or workmanship and which, upon investigation by CONTEX, are found to be so defective. This warranty does not apply to items that have been subjected to misuse, neglect, or accident, or which have been altered or repaired other than by CONTEX, or if the defect is due to the Customer's failure to prepare and maintain the installation site by the site specifications provided by CONTEX. Repairs and replacements within the scope of this warranty are carried out during the normal working hours of CONTEX, i.e. Monday to Friday: 09:00 - 18:00 and Saturday: 09:00 - 13:00. excluding Sundays and public holidays.
    2. EXCEPT FOR THE WARRANTY OF TITLE, THE WARRANTIES OUTLINED IN PARAGRAPH 5.1 ARE EXCLUSIVE AND INSTEAD OF ALL OTHER WARRANTIES, EXPRESS OR IMPLIED, ORAL OR WRITTEN, STATUTORY OR OTHERWISE ARISING BY OPERATION OF LAW, INCLUDING, BUT NOT LIMITED TO, ANY IMPLIED WARRANTY OF FITNESS FOR A PARTICULAR PURPOSE OR OF MERCHANTABILITY. Accordingly, except for the obligations outlined in paragraph 5.1, CONTEX shall have no obligations or liabilities under the Agreement or otherwise in connection with or arising from the sale, installation, repair, or use of any Equipment or any cabling or other materials sold and/or supplied under the Agreement.
    3. Unless otherwise specified, the safe working height is less than 2m.
  6. EXCLUSIONS AND LIMIATION OF LIABILITY
    1. To the extent permitted by law, the liability of CONTEX, whether arising from a breach of contract or negligence on the part of CONTEX or its employee's agents contractors or suppliers, shall be limited, at the sole discretion of CONTEX, to the delivery or replacement of the Equipment and/or the cabling work (as the case may be) or to the reimbursement of the amount which CONTEX has received from the Customer for the Equipment and/or the cabling work (as the case may be).
    2. Under no circumstances shall CONTEX, its employees, agents contractors or suppliers be liable to the Customer or any other person for any special, indirect, or consequential loss or damage, loss of profit, loss of business, loss of revenue, loss of goodwill, loss of use or damage to data or anticipated savings, whether or not such loss or damage was foreseeable by the parties.
    3. Notwithstanding anything else in the Agreement, the Customer shall indemnify, defend, and hold CONTEX, its employees, and agents harmless from and against any claims, liabilities, losses, damages, costs, and expenses arising from or in connection with:
      (a) Any fraud, illegality, or unauthorized use of the Equipment by any person;
      (b) Any claims or proceedings brought by third parties against CONTEX in respect of or arising out of the use of the Equipment by the Customer;
      (c) Any breach of the Agreement by the Customer, including any act or omission (whether negligent or otherwise) by the Customer;
      (d) CONTEX's access to the Customer's premises in connection with any work under the Agreement.
    4. Except as expressly set out in the Agreement, all warranties, representations, or agreements, whether oral or written and whether express or implied, whether by operation of law, statute, or otherwise, are hereby expressly fully excluded permitted by law. Each limitation or exclusion in this clause shall be construed as a separate limitation or exclusion which shall apply and survive even if any reason of the provisions shall be held inapplicable in any circumstances.
    5. CONTEX shall not be liable to the Customer or any person claiming through the Customer for any default or delay caused by an event of force majeure.
  7. SCOPE OF SUPPORT
    1. SUPPORT INCIDENTS. Service Plans are provided in single, multiple, or unlimited Support Incident packages. A "Support Incident" is a specific, discrete problem whose origin can be isolated to a single cause. CONTEX will use reasonable efforts to resolving a Support Incident but does not guarantee that Support Incidents will be resolved. CONTEX, at its sole discretion, will determine what constitutes a Support Incident and, to the extent permitted by law, will determine whether the Support Incident is resolved. Generally, a Support Incident is resolved when the Customer receives one of the following (a) information that resolves the problems; (b) information on how to obtain a software solution that resolves the problems; (c) notification that the problem is caused by a known, unresolved issue or incompatibility with a Supported Product; (d) information that identifies the problem as being resolved by upgrading to a newer version of the Supported Product; or (e) notification that the problem has been identified as a hardware equipment issue. Under a Service Plan with a limited number of support incidents, each new support incident contact made by the Customer will reduce the remaining number of eligible support incidents.
    2. RESPONSE TIME. CONTEX will use reasonable efforts to respond to a request for support services within the response time described in an applicable Service Plan ("Response Time") but does not guarantee that a response will be provided within the specified period. All Response Times are measured subject to the hours of operation applicable to the Service Plan as described on the Service Plan Support page.
    3. CURRENT RELEASE. Unless otherwise specified, Customer must ensure that all Supported Products have the latest operating system version and software updates installed.
    4. USE. Customer acknowledges that the Support Services are not intended or suitable for use in connection with high-risk activities or functions, including, without limitation, the operation of nuclear facilities, aircraft navigation or communication systems, first responder systems, air traffic control machines, life support, weapons systems, or any other situation, environment or activity in which the failure of the Support Services to achieve a desired result could, in whole or in part, lead to death, personal injury, or severe physical or environmental damage.
    5. TECHNICAL CONTACTS. Support Services will be provided to the individual, if Customer is an individual, or otherwise to one or more individuals designated by Customer at the time of registration and as permitted by the Service Plan ("Technical Contact(s)"). Technical Contact(s) are the sole liaison between Customer and CONTEX for technical support under the Service Plan. Customer understands that the Technical Contact(s) may need to provide CONTEX with Customer data applicable to the provision of support services by CONTEX under these Terms and Conditions and, if Customer is not an individual, will ensure that the Technical Contact(s) have a valid legal basis to do so. If Customer is not an individual and wishes to change the Technical Contact, Customer must give CONTEX at least five (5) days' written notice of the change.
  8. USER TRAINING
    1. GOOD CONDUCT. CONTEX reserves the right to refuse, limit, or cancel training if, in the opinion of CONTEX, a customer has displayed inappropriate behavior or is deemed to be violent, abusive, or disruptive. In such cases, no refund or cancellation fee will be paid.
    2. OWNERSHIP OF MATERIALS. Ownership of all copyrights and other intellectual property rights in the CONTEX Authorized Course Materials, including all documentation, data, technical information, and know-how provided to Customer as part of the Training, shall remain with the owner of the Course Materials. All such information shall be treated as confidential and may not be disclosed or copied to third parties without the express written consent of CONTEX.
    3. WARRANTY. CONTEX warrants that its personnel are suitable qualified and experienced to conduct the training. Unless expressly stated otherwise, and to the extent not prohibited by law, all Training, including any documentation, publications, software programs or code, and other information provided by or on behalf of CONTEX or its suppliers to Customer is provided on an "AS-IS" basis, without warranty of any kind, whether express, implied, statutory or otherwise, including, without limitation, warranties of quality, reliability, timeliness, usefulness, sufficiency, and accuracy. ALL IMPLIED WARRANTIES, INCLUDING BUT NOT LIMITED TO WARRANTIES OF CONDITION, MERCHANTABILITY, AND FITNESS FOR A PARTICULAR PURPOSE, ARE HEREBY DISCLAIMED BY CONTEX AND ITS SUPPLIERS. NO OTHER ORAL OR WRITTEN INFORMATION PROVIDED BY CONTEX SHALL CREATE ANY WARRANTY NOT EXPRESSLY STATED IN THESE TERMS AND CONDITIONS.
  9. FEEDBACK

    Notwithstanding any other provision in these Terms and Conditions, if Customer or Technical Contact(s) provides CONTEX with any ideas, suggestions or recommendations ("Feedback") regarding or in any way related to the Support Services, Service Plans, Supported Products or CONTEX's confidential information, CONTEX shall be free to use and incorporate such Feedback into CONTEX's products, technologies and services without payment of any royalties to Customer or Technical Contact(s) and without any other obligations or restrictions. Nothing in these Terms and Conditions shall be construed as granting a license or waiving any rights to CONTEX's patents, copyrights, trademarks, or other intellectual property or proprietary rights.

  10. LIABILITY LIMITATION OF PROVISION OF SOFTWARE
    1. CONTEX is not required or under any obligation to review, screen, edit, monitor, or remove any content posted on or aggregated through our service, widget, and software, and we reserve the absolute right to remove, screen, or edit any content at any time and for any reason without notice to you or any affected party;
    2. CONTEX takes no responsibility and assumes no liability for content that is posted, stored, uploaded, or transmitted to us, or for any loss or damage that may occur because of such member content, including but not limited to defamation, libel, slander, falsehood, obscenity, or profanity;
    3. CONTEX takes no responsibility and assumes no liability for any claim, action, petition, demand for arbitration, or lawsuit alleging injury or damage resulting from any use of the program, whether arising in tort or contract, law or equity.
    4. Customer's ability to use or interact with our service is a privilege, not a right, and CONTEX reserves the right to take any action that we deem appropriate, without notice, to prevent any violation, enforce any provision, or correct any alleged violation of this Agreement or any applicable law at our sole discretion;
    5. Unless otherwise specified, warranty service does not apply to software.
  11. GENERAL PROVISIONS
    1. The Agreement constitutes the entire agreement between CONTEX and the Customer with respect to the sale and installation of the Equipment and there are no promises, terms, conditions, or obligations, oral or written, express or implied, other than those contained in the Agreement.
    2. Each of the provisions of the Agreement is severable and separate from the others and if one or more of such provisions is or becomes illegal, invalid, or unenforceable, the remaining provisions shall not be affected in any way.
    3. The Agreement shall be governed by the laws in force in Hong Kong and each party submits to the exclusive jurisdiction of the Hong Kong courts to resolve any dispute arising under the Agreement.
    4. Any declaration, notice, or communication from CONTEX to the Customer shall be sufficiently given to the Customer if addressed to the Customer at the address notified to CONTEX by the Customer by post or facsimile and shall be deemed to have been given and received on the day on which such communication should have been received in the ordinary course of such transmission or delivery.
    5. The Customer may not assign or transfer any or all of its rights and obligations under the Agreement to any third party. The Customer shall not procure or allow the imposition of any charge, encumbrance, or other security interest on the Equipment to which CONTEX retains title. CONTEX may at any time assign or transfer all or part of its rights and obligations under the Agreement to any person without the Customer's consent.
    6. No delay, neglect, relaxation, or forbearance on the part of CONTEX in enforcing any term or condition of the Agreement against the Customer shall be or be deemed to be a waiver or in any way prejudice any right of CONTEX under the Agreement.
  1. 簡介

    以下條款及細則適用於 Contex Digital(「CONTEX」)所提供的設備租賃服務。

  2. 運送及安裝
    1. 租賃訂單之標準服務時間:
      星期一至星期六:上午八時至晚上八時(不包括星期日及公眾假期)。
      除非另有說明,任何於標準服務時間以外進行之運送及/或安裝服務,將收取額外附加費。
    2. 如送貨地點為東涌、馬灣、愉景灣、淺水灣、石澳、赤柱、大潭、西貢及離島等偏遠地區,將收取偏遠地區附加費。
    3. 除非另有書面協議,倘若需經樓梯搬運產品及設備,將收取樓梯附加費。
    4. CONTEX 將負責運送及安裝設備,並確保其可供客戶使用。如 CONTEX 認為部分安裝已足以滿足客戶之部分營運需要,則可酌情選擇僅進行部分設備之運送及/或安裝。
    5. CONTEX 將根據銷售訂單及/或發票列明之內容進行布線工程,惟須事先取得所需批准,包括大廈管理處或業主之批准。客戶有責任協助 CONTEX 取得相關批核。所有布線工程均會依據行業一般標準進行。
    6. CONTEX 所提供之任何送貨或安裝日期僅作參考用途,並不構成任何承諾。
    7. 除非另有說明,安全施工高度為兩米以下。
    8. 安裝費用可因應實際場地環境而有所調整。CONTEX 有權於安裝開始前,在取得客戶同意後調整有關費用。
    9. 除非另有說明,客戶應確保:(a) 提供合適之電源插座及 LAN 或 Wi-Fi 網絡連接; (b) 地板、牆壁及/或天花板結構足以承受設備重量; (c) 通道及/或升降機能容納設備及產品之運送。
    10. 客戶確認:(a) 已在交付前檢查設備(或已有機會檢查);(b) 設備狀況良好並適合使用;(c) 設備符合其預期用途。如設備尚未交付予客戶,而客戶於交付後 24 小時內未以書面通知 CONTEX 設備有任何問題或瑕疵,即視為客戶已確認設備狀況良好並符合預期用途。
    11. CONTEX 將以合理努力按所要求時間交付或備妥設備。惟如未能按時交付或提供設備,客戶同意解除並豁免 CONTEX 就此而引致之任何責任(包括間接及特別損害賠償)。
  3. 收費及付款條款
    1. 除非銷售訂單及/或發票另有說明,客戶須於送貨前三(3)日內向 CONTEX 支付相關費用。除非另有書面協議,所有付款須以港幣結算。
    2. 根據本協議,所有應由客戶支付之費用及其他金額,概不包括任何適用之稅項、代扣款項、附加費、關稅或其他由具管轄權之政府機構針對設備提供所徵收或施加之類似費用(統稱「稅項」)。所有稅項須由客戶獨自承擔及支付,客戶不得從應付費用中扣除任何稅項。
    3. 在客戶確認接受本報價後,CONTEX 將向客戶發出正式發票。
    4. 如客戶於送貨前二十四(24)小時內取消訂單或作出任何更改,CONTEX 將收取總金額之百分之九十(90%)作為費用。
    5. 所有付款須依據銷售訂單及/或發票所載之付款條款履行。
  4. 租賃條款

    CONTEX 將設備租予客戶使用,租期自以下任一時間起計:由客戶提取設備之日,或由 CONTEX 向客戶交付設備之日(以較早者為準),直至以下兩者之較後者為止:(a) 最短租賃期屆滿日,或 (b) 設備交還予 CONTEX 之日,且客戶已完全遵守本條款及細則,並將設備交還時狀況符合本協議規定(以下稱為「租賃期」)。
    惟若租賃協議中載明客戶要求租賃期於實際接收設備前開始,則租賃條款可於客戶取用設備前即開始生效。
    儘管本租賃協議或本條款另有規定,CONTEX 有權基於任何原因提前終止該租賃協議,並於提前五(5)日向客戶發出通知後收回設備。

  5. 租金及其他費用
    1. 客戶須就整段租賃期內使用的設備按適用租賃協議所載費率支付租金,並須繳付根據本條款及細則應付之所有其他費用。客戶亦須支付一切與設備租賃有關之銷售稅、使用稅、稅項扣減或其他收費,及由 CONTEX 代客戶支付的任何許可證費用、流動機械牌照費或其他相關費用。

    2. 如涉及設備之運送或回收服務,客戶須支付有關的送貨或收回費用。如因運輸所需而需拆卸或組裝設備,該費用亦由客戶承擔。
      CONTEX 不會因週末、公眾假期、天氣情況、運送途中,或其他期間設備未被實際使用而作任何租金扣減。客戶亦不得以任何理由要求減免租金或以應付租金抵銷任何款項,除非 CONTEX 已以書面明確同意。
    3. 客戶持有設備的權利將於租賃協議所載歸還日期或本條款所述的更早日期屆滿時結束。如客戶欲延長租賃期,須於原訂租期屆滿前通知 CONTEX。
    4. 如設備實際使用時間超過租賃協議所載租期,每增加一日,CONTEX 將按日租費率收取超時附加費。
  6. 所有權與風險
    1. 設備於任何時間均屬 CONTEX 所有。每份租賃協議均屬真正之租賃協議,並非買賣或設立擔保協議。所有加裝、附加於設備上的配件、零件及更換部件,將自動視為 CONTEX 所有,並構成設備的一部分,受本協議條款所約束。
    2. 自設備或其任何部分送達安裝地點起,該設備之風險即由客戶承擔。客戶須就設備之任何損失或損毀,或因使用或佔有設備而導致的任何損失或損害,向 CONTEX 作出全數賠償。
    3. 在租賃協議所載租期屆滿時,或於 CONTEX 根據本協議提早要求時,客戶須於 CONTEX 正常辦公時間內,將設備送回原租賃地點。設備須以與原交付時相同之狀況歸還(正常耗損除外,下文定義所述),並經妥善清潔,且不得含有任何有毒、有害或受管制物質(按適用之法例與條例定義)。如客戶未能於 CONTEX 正常辦公時間內歸還設備,所致之任何損失或損害均由客戶承擔。若 CONTEX 同意前往回收設備,則在 CONTEX 接管設備之前,其風險與責任仍由客戶全數承擔。
    4. 即使本協議有其他條文,倘若客戶未有按時付款或未有履行本協議之責任,CONTEX 有權進入設備安裝或儲存地點,移除及/或取回設備,無論是否事先發出通知,並可採取 CONTEX 認為有需要之任何其他行動,以保障其權益。本條款所列之補救措施為累積性,並不排除 CONTEX 根據法律或本協議其他條款所享有的權利或救濟措施。本條款亦適用於任何經由轉讓或繼承方式取得設備之客戶。
    5. 在設備被正式歸還予 CONTEX 或由 CONTEX 完全接收前,客戶須於整段租期內全數承擔設備的所有風險與費用。任何由任何原因(不論是否客戶過失所致,包括但不限於火災、水浸、盜竊、碰撞、翻倒、第三方行為、天災等)所引致之設備損毀或遺失(「意外損失」),均由客戶獨自承擔,CONTEX 對此概不負責,客戶並放棄就該等損失向 CONTEX 追討之所有權利。客戶如發現設備損毀,須即時通知 CONTEX,如涉及罪案,亦應報警處理,並通知其保險公司。倘若設備涉及任何產權負擔或司法程序,客戶亦須立即以書面通知 CONTEX。
  7. 責任的排除與限制
    1. 在法律允許的最大範圍內,CONTEX 對於任何因違約或因 CONTEX、本公司僱員、代理人、承辦商或供應商之疏忽所引致的損害,所承擔的責任將由 CONTEX 全權酌情決定,僅限於以下其中一項: (a) 再次提供或更換相關設備及/或布線工程(視情況而定);或 (b) 向客戶退還 CONTEX 就該設備及/或布線工程所收取之費用(視情況而定)。
    2. 在任何情況下,CONTEX、本公司之僱員、代理人、承辦商或供應商,概不就任何特殊、間接或後果性損失或損害,包括但不限於利潤損失、業務損失、收入損失、商譽損失、資料損毀、預期節省損失或使用權喪失,對客戶或任何第三方承擔責任,無論該等損失是否為雙方可合理預見。
    3. 即使本協議另有規定,客戶仍須對以下情況向 CONTEX、本公司僱員及代理人作出全數彌償、防衛及保障其免受任何索償、法律責任、損失、損害、費用及開支:(a) 任何人士就設備涉及詐騙、不法行為或未經授權使用;(b) 任何第三方就客戶使用設備而向 CONTEX 提出之索償或訴訟; (c) 客戶違反本協議條款,包括其任何作為或不作為(不論是否屬疏忽); (d) CONTEX 因執行本協議而前往客戶處所所產生之任何法律風險。
    4. 除本協議明文列明外,CONTEX 對於任何形式之保證、陳述或協議(無論為口頭或書面、明示或暗示,亦不論是依據法律、條例或其他方式)概予以明確排除,並於法律所允許範圍內完全不適用。每一項責任限制或排除應視為獨立條文,即使其中任何條文於特定情況下不適用,其他條文亦不受影響,並持續有效。
    5. 如因不可抗力事件而導致違約或延誤履行責任,CONTEX 概不對客戶或任何透過客戶提出索償之人士負責。
  8. 支援服務範圍
    1. 支援服務計劃可按單次、多次或無限次「支援事件」形式提供。「支援事件」指可追溯至單一原因之具體及獨立問題。CONTEX 將盡最大努力協助解決支援事件,惟不保證所有事件必定獲得解決。CONTEX 將全權酌情決定何者構成支援事件,並在法律允許範圍內認定該事件是否已被解決。一般而言,以下情況之一即視為事件已獲解決:(a) 提供可解決問題的資訊;(b) 提供可獲得解決問題的軟件方案資訊;(c) 通知問題源於已知但尚未解決之問題或與支援產品之不相容性;(d) 提供升級至支援產品更新版本可解決問題之說明;或 (e) 通知問題已被識別為硬件設備問題。如屬支援次數有限之計劃,客戶每次提出新支援事件,均將扣減可用次數。
    2. CONTEX 將盡力於適用支援服務計劃所載回應時間內(「回應」)對客戶的支援請求作出回應,惟不保證可於指定時間內提供回覆。所有回應時間須以該支援計劃所列的服務時間為準。
    3. 客戶應於送貨前三(3)日內向 CONTEX 提供所需預載內容。CONTEX 將盡力於所要求時間內交付或提供該等內容。若 CONTEX 因任何原因未能於指定時間或日期交付內容,客戶同意解除並豁免 CONTEX 所有由此引起之任何責任(包括間接及特別損害賠償)。
  9. 意見回饋

    儘管本條款與細則另有規定,倘若客戶或技術聯絡人就支援服務、服務計劃、受支援產品或 CONTEX 之機密資料向 CONTEX 提供任何意見、建議或建議性回饋(下稱「回饋意見」),CONTEX 可自由將該等回饋整合至其產品、技術或服務中,而無須就該等使用向客戶或技術聯絡人支付任何權利金,亦無需承擔任何其他義務或受任何限制。
    本條款不得被詮釋為授予客戶任何 CONTEX 專利權、版權、商標或其他知識產權或專有權利之使用權,亦不得視為 CONTEX 放棄上述權利。

  10. 客戶責任

    客戶須承擔所有因持有、保管及操作設備所引致之風險,包括但不限於:對任何人士造成的人身傷害或死亡、或對客戶或第三方財產造成的任何損害。如發生事故,客戶應承擔下列責任: (a) 立即通知 CONTEX、相關政府部門(如適用)及其保險公司; (b) 在 CONTEX 或其代理人完成調查前,妥善保留設備及事故現場,維持其於事故發生時的狀況;(c) 盡快向 CONTEX 提交所有由政府部門或其他第三方所發出之報告副本。如涉及事故,CONTEX 有即時取回相關設備之權利(但無此義務)。

  11. 軟件供應之責任限制
    1. CONTEX 並無義務對透過本公司之服務、小工具或軟件所張貼或聚合的任何內容進行審查、篩選、編輯、監察或移除,惟 CONTEX 保留絕對酌情權,可於任何時間及基於任何原因,在無須事先通知客戶或相關人士的情況下,移除、篩選或編輯任何內容。
    2. 對於任何由用戶張貼、儲存、上載或傳送至 CONTEX 的內容,CONTEX 概不負責;亦不就該等內容(包括但不限於誹謗、中傷、不實陳述、淫穢或粗俗內容)所可能引致之任何損失或損害承擔任何法律責任。
    3. CONTEX 對任何因使用其軟件程式而引致的傷害或損害所提出之索償、訴訟、仲裁申請或法律行動,無論其依據為侵權、合約、成文法或衡平法,概不承擔任何責任。
    4. 客戶使用或互動 CONTEX 所提供之服務屬特權而非法定權利。CONTEX 有權基於其絕對酌情判斷,在毋須事前通知的情況下採取任何適當行動,包括防止違規行為、執行協議條款或糾正任何涉嫌違反本協議或適用法律之行為。
    5. 除非另有明確說明,所有保養服務概不適用於軟件部份。
  12. 一般條款
    1. 本協議構成 CONTEX 與客戶就設備租賃及相關服務所達成之完整協議,雙方並無其他任何承諾、條款、條件或責任,不論為口頭或書面、明示或暗示,除非已明確載於本協議內。
    2. 本協議內各項條文均為獨立及可分割條款,倘其中一項或多項條文被視為非法、無效或無法執行,該等情況並不影響其餘條文之有效性或可執行性。
    3. 本協議受香港特別行政區現行法律所管轄,並須依據該法律解釋。雙方同意接受香港法院之專屬司法管轄,以處理因本協議而產生或相關之任何爭議。
    4. CONTEX 向客戶發出之任何聲明、通知或通訊,如寄往客戶以郵寄或傳真方式預先通知予 CONTEX 之地址,即視為已妥為送達,並於該等通訊於正常遞送程序中應已送達之日期視為送達。
    5. 客戶不得將其於本協議下之任何或全部權利及義務轉讓予第三方,亦不得就 CONTEX 擁有所有權之設備設立任何押記、產權負擔或其他擔保權益。CONTEX 可於任何時間無須客戶同意下,將其於本協議下之全部或部分權利及義務轉讓予任何人士。
    6. CONTEX 對本協議中任何條款之延遲執行、未執行、寬容或放棄,概不構成對該條款之放棄,亦不影響 CONTEX 在本協議下所享有的任何其他權利。
中、英文兩個版本有任何抵觸或不相符之處,應以英文版本為準。


  1. INTRODUCTION

    The following terms and conditions apply to Rental of Equipment by Contex Digital (“CONTEX”).

  2. DELIVERY AND INSTALLATION
    1. Standard Service Time For Rental Orders
      Monday to Saturday: 08:00 – 20:00; excluding Sunday and Public Holidays
      Unless otherwise specified, non-operating hours surcharge applies to delivery and/or installation out of standard service time.
    2. Remote area surcharge applies to Tung Chung, Ma Wan, Discovery Bay, Repulse Bay, Shek O, Stanley, Tai Tam, Sai Kung and outer islands.
    3. Unless otherwise agreed, staircase surcharge applies in the event that products and equipment need to be delivered through staircase;
    4. CONTEX will deliver and install the Equipment and make it ready for use by the Customer. CONTEX may deliver and/or install part of the Equipment if CONTEX determines that any part of the operating requirement of the Customer can be met by partial installation.
    5. CONTEX will perform such cabling works as stated in the Sales Order and/or Invoice subject to any approval as may be required including approval from the building management office or building owner. The Customer will render such assistance as necessary to CONTEX to obtain the necessary approval for the cabling works. Any cabling works will be carried out according to generally accepted industry standard.
    6. Any delivery or installation dates which CONTEX may furnish are for reference only and shall not be construed as a commitment.
    7. Unless otherwise specified, safety working height is below 2m
    8. Installation cost may increase according to the actual site environment. CONTEX reserves to right to increase the installation cost with the consent of the customer before the commencement of installation.
    9. RESPONSIBILITY OF CUSTOMER. Unless otherwise specified, Customer(s) ensure (a) appropriate electricity sockets, internet connection either by LAN or Wi-Fi are provided by the customer(s); (b) the structure of floor or/and wall or/and ceiling is capable of the loading of equipment; (c) aisle or/and escalator can accommodate the delivery of products and equipment;
    10. DELIVERY AND ACCEPTANCE OF EQUIPMENT. Customer acknowledges that (a) it has inspected the Equipment (or had the opportunity to inspect) prior to delivery, (b) the Equipment is in good condition and repair, and (c) the Equipment is fit for its intended use. If the Equipment is not already in Customer’s possession, Customer’s failure to notify CONTEX of any problems or deficiencies in writing within 24 hours of delivery constitutes Customer’s acceptance and acknowledgement that the Equipment is fit for its intended use and has been received in good condition and repair.
    11. DELAYS IN DELIVERY. CONTEX will deploy reasonable efforts to deliver or make available the Equipment at the time requested. Customer releases and discharges CONTEX from any and all liabilities (including consequential and special damages) which might be caused by CONTEX’s failure or inability to deliver or make available any Equipment by any specified time or date.
  3. CHARGES AND PAYMENT TERMS
    1. Unless otherwise stated in the Sales Order and/or Invoice, the Customer shall pay CONTEX the Charges 3 days prior to delivery. Payment shall be in Hong Kong dollars unless otherwise agreed in writing.
    2. All Charges and any other amounts payable by the Customer under the Agreement are exclusive of any applicable taxes, withholdings of any kind, surcharges, duties or other similar charges assessed or imposed by any competent governmental authority on, or in relation to, the provision of the Equipment ("Taxes"). The Customer shall pay and be solely responsible for any and all Taxes. The Customer shall not deduct any Taxes from any Charges.
    3. Invoice will be issued to the customer after this quotation has been accepted.
    4. 90% of the total amount will be charged if the customer(s) cancel the order or make any changes 24 hours before delivery.
    5. Payment to be made according to the payment terms agreed in the Sales Order and/or Invoice.
  4. RENTAL TERMS

    CONTEX rents the Equipment to the Customer for the period commencing on the date the Equipment is collected by the Customer or delivered to the Customer by CONTEX and ending on the later of (a) the Minimum Rental Period or (b) the date the Equipment is returned to CONTEX, and in either case when the Customer has otherwise complied with these Terms and Conditions and the Equipment is in the condition required herein (the "Rental Period"). Provided, however, that the Rental Terms may commence prior to Customer's taking possession of the Equipment at Customer's request if so stated in the Rental Agreement. Notwithstanding anything to the contrary in the Rental Agreement or herein, CONTEX may terminate a Rental Agreement for any reason and retake possession of the Equipment upon five (5) days notice to Customer.

  5. RENTAL AND OTHER CHARGES
    1. Customer shall pay rental for the Equipment for the entire rental period at the rate(s) set forth in the applicable rental agreement, as well as all other charges due in accordance with these terms and conditions. Customer shall also pay all sales and use taxes, tax rebates or other fees, the cost of any permits, mobile machinery licenses and all other fees paid by or on behalf of Customer by CONTEX in connection with the rental of the Equipment. Customer shall be obliged to pay any delivery or collection charges for services provided by CONTEX. Customer shall pay for the disassembly or assembly of the equipment, if this is necessary for transport purposes. No allowance shall be made for weekends, holidays, weather conditions, time in transit or any other period during which the equipment is not used by the customer. Customer shall not be entitled to a reduction of the rent or to a set-off against the rent for any reason whatsoever, unless CONTEX has expressly agreed to this in writing.
    2. TIME OF RETURN. Customer's right to possession of the Equipment shall end on the date specified in the applicable rental agreement or earlier as provided in these Terms and Conditions. If Customer wishes to extend the rental period beyond the date specified in the rental agreement, Customer must notify CONTEX before the end of the rental period.
    3. EXCESS USE CHARGES. If the equipment is used for a longer period of time during such a specified period of time, an overtime fee shall be charged for each additional day of use at the daily rate.
  6. TITLE AND RISK
    1. Title to the Equipment shall remain with CONTEX at all times. Each rental agreement is intended to be a true lease and not a contract of sale or security agreement. All accessories, parts, and replacement parts that are added to or attached to the Equipment shall immediately become the property of CONTEX and shall be deemed to be part of the Equipment and subject to this Agreement.
    2. The Equipment shall be at the Customer's risk from the time it or a part thereof is delivered to the installation site. The Customer shall indemnify CONTEX against any loss or damage to the Equipment or any damage or loss arising from the use or possession of the Equipment by the Customer.
    3. RETURN OF THE EQUIPMENT. At the end of the rental period specified in the Rental Agreement or at CONTEX's request before the end of the rental period as provided herein, Customer shall return the Equipment to the same location from which it was rented during CONTEX's normal business hours. Customer shall return the Equipment in the same condition in which it was originally rented, except for normal wear and tear (as defined below), properly cleaned and free of any toxic, hazardous, or regulated materials (as such terms may be defined in applicable federal, state and local regulations and laws). The customer shall be liable for any damage to or loss of the equipment caused by failure to return the equipment within CONTEX's normal business hours. If CONTEX has agreed to collect the Equipment, Customer shall be responsible for all loss or damage to the Equipment until CONTEX takes possession of the Equipment.
    4. Notwithstanding any other provision of the Agreement, if the Customer fails to pay the Charges when due or fails to comply with the Agreement, CONTEX shall have the right to enter the site where the Equipment is installed or any premises where the Equipment is stored to remove and/or repossess the Equipment with or without notice and to take such other action as it deems necessary to protect its interest, it is understood that the remedies contained in this clause are cumulative and in addition to all other rights and remedies of CONTEX under the Agreement, by law or otherwise. This clause shall apply to the Customer's successors and assigns who may come into possession of the Equipment in any way.
    5. LOSS OR DAMAGE OF THE EQUIPMENT. Until returned to or collected by CONTEX, Customer shall at all times hold the Equipment at its sole risk and expense, and all loss or damage to the Equipment from any cause whatsoever ("Casualty Loss"), whether or not due to the fault of Customer (including, without limitation, fire, flood, theft, collision, overturning, acts or omissions of third parties, and acts of God) shall be the sole responsibility of Customer. The customer assumes all risk of loss or damage to the equipment and waives all claims against CONTEX in this regard. In the event of damage, Customer shall immediately notify CONTEX, the police, if applicable, and Customer's insurance company. The customer shall also immediately notify CONTEX in writing of any lien or judicial process affecting the Equipment.
  7. EXCLUSIONS AND LIMITATION OF LIABILITY
    1. To the extent permitted by law, the liability of CONTEX, whether arising from a breach of contract or negligence on the part of CONTEX or its employees or agents contractors or suppliers, shall be limited to, at the sole discretion of CONTEX, the supply or re-supply of the Equipment and/or the cabling work (as the case may be) or the reimbursement of the amount received by CONTEX from the Customer for the Equipment and/or the cabling work (as the case may be).
    2. Under no circumstances shall CONTEX, its employees, agents contractors or suppliers be liable to the Customer or any other person for any special, indirect, or consequential loss or damage, loss of profit, loss of business, loss of revenue, loss of goodwill, loss of use or damage to data or anticipated savings, irrespective of whether such loss or damage was within the contemplation of the parties.
    3. Notwithstanding anything to the contrary in the Agreement, the Customer shall indemnify, defend, and hold CONTEX, its employees, and agents harmless from and against any and all claims, liabilities, losses, damages, costs, and expenses arising from or in connection with:
    4. (a) Any fraud, illegality, or unauthorized use of the Equipment by any person;
      (b) any claims or proceedings brought by third parties against CONTEX in respect of or arising from the use of the Equipment by the Customer;
      (c) any breach of the Agreement by the Customer, including any act or omission (whether negligent or otherwise) of the Customer;
      (d) CONTEX's access to the Customer's premises in connection with any work under the Agreement.
    5. Except as expressly set out in the Agreement, all warranties, representations, or agreements, whether oral or written and whether express or implied by operation of law, statute, or otherwise, are hereby expressly excluded to the fullest extent permitted by law. Each limitation or exclusion in this clause shall be construed as a separate limitation or exclusion which shall apply and survive even if for any reason any of the provisions shall be held inapplicable in any circumstances.
    6. CONTEX shall not be liable to the Customer or any person claiming through the Customer for any default or delay caused by an event of force majeure.
  8. SCOPE OF SUPPORT
    1. SUPPORT INCIDENTS. Service Plans are offered in single, multiple or unlimited Support Incident packages. A "Support Incident" is a specific, discrete problem whose origin can be isolated to a single cause. CONTEX will use its best efforts to resolve a Support Incident but does not guarantee that Support Incidents will be resolved. CONTEX, at its sole discretion, will determine what constitutes a Support Incident and, to the extent permitted by law, will determine whether the Support Incident is resolved. Generally, a Support Incident is resolved when the Customer receives one of the following: (a) information that resolves the problem; (b) information on how to obtain a software solution that resolves the problem; (c) notification that the problem is caused by a known, unresolved issue or incompatibility with a supported product; (d) information that identifies the problem as being resolved by upgrading to a newer version of the supported product; or (e) notification that the problem has been identified as a hardware equipment issue. Under a Service Plan with a limited number of support incidents, each new support incident contact made by the Customer will reduce the remaining number of eligible support incidents.
    2. RESPONSE TIMES. CONTEX will endeavour to respond to a request for Support Services within the response time set out in an applicable Service Plan ("Response Time") but does not guarantee that a response will be provided within the specified time. All Response Times are measured subject to the hours of operation applicable to the Service Plan as described on the Service Plan Support page.
    3. PRELOADING OF CONTENT. Customers should provide CONTEX with all contents at least 3 days before delivery. CONTEX will endeavour to deliver or provide the contents at the desired time. The customer exempts and releases CONTEX from all liabilities (including consequential and special damages), which could be caused by the fact that CONTEX is not able to deliver or provide content at a certain time or date.
  9. FEEDBACK

    Notwithstanding any other provision in these Terms and Conditions, if Customer or Technical Contact(s) provides CONTEX with any ideas, suggestions or recommendations ("Feedback") regarding or in any way related to the Support Services, Service Plans, Supported Products or CONTEX's confidential information, CONTEX shall be free to use and incorporate such Feedback into CONTEX's products, technologies and services without payment of any royalties to Customer or Technical Contact(s) and without any other obligations or restrictions. Nothing in these Terms and Conditions shall be construed as granting a license or waiving any rights to CONTEX's patents, copyrights, trademarks, or other intellectual property or proprietary rights.

  10. CUSTOMER LIABILITY

    CUSTOMER ASSUMES ALL RISKS ASSOCIATED WITH THE POSSESSION, CUSTODY, AND OPERATION OF THE EQUIPMENT, INCLUDING, BUT NOT LIMITED TO, PERSONAL INJURY OR DEATH TO ANY PERSON OR DAMAGE TO THE PROPERTY OF CUSTOMER OR ANY THIRD PARTY, In the event of an incident, Customer shall (a) immediately notify CONTEX, the appropriate governmental authorities, if any, and Customer's insurance carriers; (b) secure and maintain the Equipment and the surrounding premises in the condition existing at the time of the Incident until CONTEX or its agents have investigated; (c) promptly provide CONTEX with copies of all governmental or other third party reports. CONTEX shall have the immediate right, but not the obligation, to reclaim any Equipment involved in an Incident.

  11. LIABILITY LIMITATION OF PROVISION OF SOFTWARE
    1. CONTEX are not required or under any obligation to review, screen, edit, monitor, or remove any content posted on or aggregated through our service, widget, and software, and we reserve the absolute right to remove, screen, or edit any content at any time and for any reason without notice to you or any affected party;
    2. CONTEX takes no responsibility and assumes no liability for content that is posted, stored, uploaded, or transmitted to us, or for any loss or damage that may occur because of such member content, including but not limited to defamation, libel, slander, falsehood, obscenity, or profanity;
    3. CONTEX takes no responsibility and assumes no liability for any claim, action, petition, demand for arbitration, or lawsuit alleging injury or damage resulting from any use of the program, whether arising in tort or contract, law or equity.
    4. Customer's ability to use or interact with our service is a privilege, not a right, and CONTEX reserves the right to take any action that we deem appropriate, without notice, to prevent any violation, enforce any provision, or correct any alleged violation of this Agreement or any applicable law at our sole discretion;
    5. Unless otherwise specified, warranty service does not apply to software.
  12. GENERAL PROVISIONS
    1. The Agreement constitutes the entire agreement between CONTEX and the Customer with respect to the sale and installation of the Equipment and there are no promises, terms, conditions, or obligations, oral or written, express or implied, other than those contained in the Agreement.
    2. Each of the provisions of the Agreement is severable and separate from the others and if one or more of such provisions is or becomes illegal, invalid, or unenforceable, the remaining provisions shall not be affected in any way.
    3. The Agreement shall be governed by the laws in force in Hong Kong and each party submits to the exclusive jurisdiction of the Hong Kong courts to resolve any dispute arising under the Agreement.
    4. Any declaration, notice, or communication from CONTEX to the Customer shall be sufficiently given to the Customer if addressed to the Customer at the address notified to CONTEX by the Customer by post or facsimile and shall be deemed to have been given and received on the day on which such communication should have been received in the ordinary course of such transmission or delivery.
    5. The Customer may not assign or transfer any or all of its rights and obligations under the Agreement to any third party. The Customer shall not procure or allow the imposition of any charge, encumbrance, or other security interest on the Equipment to which CONTEX retains the title. CONTEX may at any time assign or transfer all or part of its rights and obligations under the Agreement to any person without the Customer's consent.
    6. No delay, neglect, relaxation, or forbearance on the part of CONTEX in enforcing any term or condition of the Agreement against the Customer shall be or be deemed to be a waiver or in any way prejudice any right of CONTEX under the Agreement.